Testimonials

I wanted to write to express my utmost commendations to the service team at Teigngrace and to the technical team at Somerset.

As lockdown eased slightly, we took a weekend day-trip in our new-to-us Rapido, bought on 1st February from the Devon branch. Unfortunately, a severe leak from the fresh-water tank became apparent, so I drained the system and emailed for help on the Monday morning. I believe it was Darren who arranged for Chris Francois to call me from home to see what could be done. He agreed that the situation was beyond telephone help so gave me Catherine Jenkins' email address and advised me to contact her to find out whether our motorhome could be seen when the service bay reopened.

Catherine said she would do her best and subsequently arranged for me to bring the motorhome in on the very first day of opening (1st June). Within short order, the amazing Ben had removed the tank and discovered a split. Catherine ordered a new tank and it was fitted along with an extra cable-run which I had requested, in time for me to collect by the end of the month.

Throughout this episode, the team has shown exemplary service. Nothing has been too much trouble. Chris F even called and emailed to make sure that I had been booked in. Catherine was incredibly efficient and Ben left no stone unturned in ensuring that a proper job was done, including changing a suspect T-connection under the tank which he thought was looking weak.

These are staff of the highest calibre, as I am sure you already know. They have been outstanding ambassadors for the company and I hope that you can find a way to recognise their efforts.

With kindest regards, Kerry Lord

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